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Frequently Asked Questions
Bone broth is a nutrient-dense savory stock made from simmering bones, meat, and vegetables in water for an extended period of time. The easy-to-digest liquid is packed with proteins and fiber that contribute to a number of different health benefits which have been said to improve joint health, repair collagen, nourish hair, skin & nails, while also improving digestive and immune systems. Our Old World savory flavors will nourish both your body and your soul. For best results, make it a part of your daily healthy ritual.
ollagen is the most abundant protein in your body. Of all the many thousands of proteins your body has, about 30% are collagen proteins. Think of collagen as the glue that holds your whole body’s structure together, including your skin, gut lining, bones and joints. Frequent stress and the natural aging process degenerates levels of collagen in your body. To combat this degeneration consuming amino acids, found in bone broth or collagen protein, encourage the reformation of collagen.
Even if you eat a huge salad with organic greens every day and strictly limit your sugar and processed food intake, you’re most likely not consuming enough amino acids to supply your cells with what they need to encourage collagen regeneration. Moreover, even the healthiest veggies do not contain enough of the specific amino acids your body needs. Lonolife products, specifically our collagen protein and bone broths, contain a copious amount of amino acids to rebuild collagen which improves joint health, nourishes hair, skin and nails while also improving immune and digestive systems.
Once your order ships, you'll receive a shipping confirmation email, which will include a tracking number. Standard shipping is generally 5-7 business days once your order is processed. We cannot guarantee the time frame or shipment delivery date for any shipping method, but we will try our very best to get your order to you in a timely manner. Free Shipping: applicable to all orders with standard shipping method. US only. Risk of Loss: All orders are made pursuant to a shipment contract meaning that the risk of loss and title for such orders pass to you upon LonoLifes’ delivery of the order to the shipping center. We encourage you to use the tracking information supplied for your order to track and retrieve items promptly.
It is possible to change or cancel your order if it has not been processed by our warehouse. If we are unable to catch it beforehand, you will be able to return or exchange your order by contacting Returns@LonoLife.com. The best way to change or cancel your order before it begins processing is to call us at (855) 843-8566. Our Phone Support hours are between 8:30 AM and 4:00 PM PST, Monday through Friday. If we are unable to answer, please leave a voicemail with your name and the reason for calling and we will call you back as soon as possible. You can also contact us by submitting a request.
Unfortunately, at this stage, we do not offer international shipping. However, if you email contact@LonoLife.com with your shipping address and what you are interested in ordering, we can create a custom order for you. The additional shipping fee is based on your location. Custom orders requiring international shipping are circumstantial and therefore cannot be guaranteed.
Delivery time will vary based on the shipping address. The delivery window ranges from 3-7 days after the shipping carrier has picked up your order from our warehouse. Your estimated delivery date will be provided once your order ships. Please reference the tracking number included in your shipping confirmation email to track when your order will arrive. Delivery times may be longer due to inclement weather and during the busy seasons such as Thanksgiving and Christmas.
nside your customer portal, you have the ability to view and edit your subscription. You will be able to: • Swap Products • Skip Shipments • Cancel or Reactivate Your Subscription Account access does not automatically get activated when you sign up for a subscription. To get immediate account access, you must create a password at the time of purchase. If you did not set up a password when you placed your original order, activating your account is very simple. Follow these simple steps: 1. Create an account with the email address your subscription is under 2. Confirm your account by verifying your email address (you should receive an email to do so) 3. Log in with your new email and password If you have trouble accessing your account, you can call us at (855) 843-8566 or email us at contact@LonoLife.com.