Terms of Service

OVERVIEW

This website is operated by LonoLife, Inc. Throughout the site, the terms “we,” “us,” and “our” refer to LonoLife. LonoLife offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our site. It’s your responsibility to check this page periodically for changes. Your continued use of or access to the website following changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) when using the Service.

You must not transmit any worms, viruses, or destructive code.

A breach of these Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks or changes to meet technical requirements. Credit card information is always encrypted during network transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We do our best to ensure the information on our site is accurate, but we are not responsible if it isn’t. Information on this site is for general purposes only and shouldn’t be relied on exclusively for decisions.

We reserve the right to modify content at any time, but we’re not obligated to update any information. You agree it’s your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We’re not liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Some products or services may be available exclusively online and may have limited quantities. These are subject to our Return Policy: [https://lonolife.com/pages/returns-refunds].

We try to display product colors and images as accurately as possible but cannot guarantee your monitor will display them correctly.

We reserve the right to limit sales of our products or services by person, region, or jurisdiction and to limit quantities available.

All product descriptions and pricing are subject to change without notice.

We do not guarantee that any product, service, information, or material you purchase will meet your expectations.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

We may limit or cancel quantities purchased per person, household, or order. If we make a change, we’ll attempt to notify you using the contact information provided.

You agree to provide current, complete, and accurate purchase and account information and to update your account as needed.

For more details, see our Refund Policy: [https://lonolife.com/pages/returns-refunds].

SECTION 7 - OPTIONAL TOOLS

We may give you access to third-party tools we don’t monitor or control.

You acknowledge that we provide access to such tools “as is” without warranties or conditions.

Any use of optional tools is entirely at your own risk.

Future new features or services on the site will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, and services available via our Service may include materials from third parties.

We are not responsible for third-party materials or websites and will not be liable for any damages related to transactions made with third parties.

Please carefully review third-party policies before engaging with them.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, proposals, or other materials to us, you agree that we may use, edit, and share them without restriction.

We have no obligation to maintain comments in confidence, pay compensation, or respond.

You agree that your comments will not violate any third-party rights and will not contain unlawful or obscene material.

You are responsible for your comments and any consequences.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy: [https://lonolife.com/pages/privacy-policy].

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Sometimes our site may contain typographical errors or inaccuracies. We reserve the right to correct them and to change or cancel orders if needed.

We are not obligated to update information, except as required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site for unlawful purposes, soliciting others to engage in unlawful acts, violating regulations, infringing intellectual property, harassing others, or uploading malicious code.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We don’t guarantee your use of our Service will be uninterrupted, timely, or error-free.

The Service and all products are provided “as is” and “as available” without any warranties, express or implied.

LonoLife is not liable for any damages arising from your use of the Service or any products, including but not limited to lost profits, lost revenue, or data loss.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LonoLife and its affiliates, employees, and agents from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 - SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, that part will still be enforceable to the fullest extent allowed by law, and the unenforceable portion will be severed.

SECTION 16 - TERMINATION

These Terms are effective unless terminated by either you or us.

We may terminate this agreement if you fail to comply with any term or if we suspect you have.

You remain liable for all amounts due up to the termination date.

SECTION 17 - ENTIRE AGREEMENT

These Terms, along with any posted policies or rules, make up the entire agreement between you and us and govern your use of the Service, superseding any prior agreements.

SECTION 18 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of Ohio.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right to update or replace any part of these Terms at our sole discretion. Your continued use of the site following any changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@lonolife.com.

Our contact information is:

LonoLife, Inc

1229 Marion Rd

Columbus, OH 43207

Toll-Free: 855-843-8566

Email: contact@lonolife.com

Mobile Terms of Service

LonoLife

Last updated: May 2, 2025

The LonoLife mobile message service (the "Service") is operated by LonoLife (“LonoLife”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to LonoLife’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of LonoLife through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with LonoLife. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other LonoLife mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to [insert your sending number] or email contact@lonolife.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.